My Delivery

How much does delivery cost and how long does it take?

The standard delivery fee is $12 for all purchases. Purchases are scheduled to arrive within 3-5 business days from receipt of customer’s order, provided the order is made before 12pm on a business day. Any orders made after 12pm on a business day will be treated as orders of the next business day. Customer must ensure that there is someone at home to receive the delivery on any business day, any time between 9am & 8pm. Our courier will call or SMS the customer shortly before arrival. Delivery is to all locations in Singapore except embassies, LTA, ICA, NTU, NUS, Singapore Poly, Military, Shipyard, Cargo Complex, Airline House, Alps Ave, Jurong Island, Sentosa Island, or other places with large compounds. We do not deliver to P.O. boxes.

Do you ship internationally?

We only deliver to Singapore.  To find out if L'OCCITANE en Provence has a store or an online shop near you, visit our international website

Can I track my order?

Click "Sign In/My Account" below the search box on the top right of the page.
1. Identify yourself
2. Click "Order History" on the left hand side
3. Check the "Order status": OPEN, PICKING, SHIPPED or CLOSED.  If the status is "CLOSED", click the package number of your order to track its delivery.
4. A shipping confirmation email will be sent to you as soon as your order has been shipped. The tracking link you received is activated within 24 hours, i.e. the time it takes for the carrier to digitally receive the package. We invite you to track your order after this time period.

For any additional information, please contact Customer Service via email at

How to ship to a different address?

Your order can be delivered to a different address from the billing address. 
At Delivery Address, click “Enter a new address”, type the address, then click “Confirm”. 

Can I send an order to more than one delivery address?

If you'd like to have items sent to separate Singapore addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.