Refunds & Exchanges

What is your return policy?

If product is defective, L’OCCITANE will replace the product with a new one, if it is returned to any L'OCCITANE retail boutiques in Singapore (except DFS) within 7 days from date of purchase from Singapore web store or retail boutiques.

Our store listing below:
- Vivo City (1 Harbourfront Walk, #01-10)
- ION Orchard (2 Orchard Turn, #B2-33)
- Raffles City (252 North Bridge Road, #01-40)
- Takashimaya (391 Orchard Road, Basement 1)
- Paragon (290 Orchard Road, #B1-24)
- Plaza Singapura (68 Orchard Road, #01-65)
- Westgate (3 Gateway Drive, #01-15)

All products must be accompanied by the original receipt/invoice. Items purchased may only be exchanged. There are no cash refunds.

We will only accept exchange of products that were purchased from L’OCCITANE Singapore stores directly, except DFS.

L’ OCCITANE Singapore reserves the right to modify its exchange and return policies at any time, without notice.