Refunds & Exchanges

What is your return policy?

Refunds and exchanges must be made at the initial store of purchase within 7 days of purchase with original receipt. For online exchanges & refunds, please email webinfo@loccitane.com.sg or call 63199663 for further assistance. Products with manufacturing or formulation defects may be exchanged within 6 months of purchase with original receipt, in accordance with Singapore’s lemon law.

Our stores in Singapore:
- Vivocity (1 Harbourfront Walk, #01-10)
- ION Orchard (2 Orchard Turn, #B2-39)
- Raffles City (252 North Bridge Road, #01-40)
- Takashimaya (391 Orchard Road, Basement 1)
- Paragon (290 Orchard Road, #B1-24)
- Plaza Singapura (68 Orchard Road, #01-65)
- Westgate (3 Gateway Drive, #01-15)
- Tampines Mall (4 Tampines Central 5, #01-31A)

We will only accept exchange of products that were purchased from the above listed L’OCCITANE Singapore stores directly, which excludes all duty-free stores. L’OCCITANE Singapore reserves the right to modify its exchange and return policies at any time, without notice.