Refunds & Exchanges

What is your return policy?

Refunds and exchanges must be made at the initial store of purchase within 7 days of purchase with original receipt. For online exchanges & refunds, please email webinfo@loccitane.com.sg or call 63199663 for further assistance.

Our store listing below:
- Vivo City (1 Harbourfront Walk, #01-10)
- ION Orchard (2 Orchard Turn, #B2-39)
- Raffles City (252 North Bridge Road, #01-40)
- Takashimaya (391 Orchard Road, Basement 1)
- Paragon (290 Orchard Road, #B1-24)
- Plaza Singapura (68 Orchard Road, #01-65)
- Westgate (3 Gateway Drive, #01-15)
- Tampines Mall (4 Tampines Central 5, #01-31A)

All products must be accompanied by the original receipt/invoice. Items purchased may only be exchanged. There are no cash refunds.

We will only accept exchange of products that were purchased from L’OCCITANE Singapore stores directly, except DFS.

L’ OCCITANE Singapore reserves the right to modify its exchange and return policies at any time, without notice.