These are the terms and conditions (Sales Terms) that apply when you purchase products on sg.loccitane.com (hereon referred to as our website) from L'OCCITANE Singapore Pte Ltd (hereon referred to as L'OCCITANE). By placing an order for merchandise through our website, you accept these Sale Terms and agree to be bound by them. These Terms and Conditions shall be governed by the laws of Singapore. Any dispute which may arise under these Terms and Conditions shall be under the exclusive jurisdiction of the Courts of Singapore. We may change the Sale Terms from time to time. By continuing to use our website after we post any of such changes, you accept the Sale Terms, as modified. If you have any questions about the Sale Terms or any aspect of your order, please contact our Customer Service department by sending us a message through the Contact Us tab that is accessible via the CUSTOMER SERVICE link on our website or call +65 6732 0663.
ORDER ACCEPTANCE AND BILLING
Orders are subject to verification and acceptance before shipping. All billing information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Sale Terms and may result in cancellation of your order. Prior to accepting an order, L’OCCITANE reserves the right to request additional information from you to verify your identity and validate the billing information to process your order.
We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud prevention department. If your order is cancelled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s).
L’OCCITANE reserves the right in its sole discretion to limit the quantity of items purchased per person, per household, per email address, per IP address or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing, email, IP and/or shipping address. We will notify you should such limits be applied.
L’OCCITANE reserves the right to deny any order for any reason, including, but not limited to, the following situations:
Error in Shipping Information
You are responsible for providing sufficient and accurate shipping address (including street address, block and unit number, or postal code). L’OCCITANE will not be responsible for undelivered goods as a result of error in the information you provided.
Merchandise Shipping Delay or Unavailability
If an item of merchandise is delayed or becomes unavailable, or if there is an error on our website relating to the order (for example, an error relating to the price or description of merchandise), L’OCCITANE may cancel the order. If this occurs we will contact you so you are aware.
Reshipping Of Merchandise
The merchandise sold on our website is intended for personal use only, not for resale. Any suspected resale of our merchandise for personal or business profit is strictly prohibited. We will not accept these orders and reserve the right to cancel orders that appear to be for resale purposes. Any orders found to have characteristics of reselling, such as large quantities, frequent orders, orders by dealers or resellers or the use of freight forwarding, may be cancelled in the sole discretion of L’OCCITANE, and L’OCCITANE shall have the right to cancel all subsequent orders from any such customers. For purposes of this Agreement, reselling shall be defined as purchasing or intending to purchase any merchandise from L’OCCITANE for the purpose of engaging in a commercial sale of that same merchandise with a third party.
Promotion & Loyalty Benefits
Redemption of loyalty benefits such as birthday discount, welcome vouchers and points redemption are not eligible for transactions made on our website. For customers who are eligible for the special offers featured on our website, any gift with purchase will be given based on nett spend while stocks last. Orders made on our website are not eligible for any other ongoing discounts or promotions not featured on this website. Any gift with purchase and samples entitlement will be reflected in the order confirmation invoice. If the final order does not meet the promotion criteria, customers will not be eligible to redeem the promotion.
The standard home delivery fee is $8 for all purchases below S$100 nett after discounts, and free of charge for all purchases above S$100 nett after discounts.
Purchases are scheduled to arrive within three (3) to five (5) business days from the processing day of the customer’s order, which excludes weekends and public holidays. Orders will be processed on the day of purchase, provided the order is made before 12pm on a business day. Any delivery orders made after 12pm on a business day will be processed as orders of the next business day.
Customer must ensure that there is someone at home to receive the delivery any time between 10am to 6pm.
The delivery personnel will SMS the customer shortly before arrival.
We deliver to all locations in Singapore except embassies, LTA, ICA, NTU, NUS, Singapore Polytechnic, Military addresses, Shipyard addresses, Cargo Complex, Airline House, Alps Ave, Jurong Island, Sentosa Island, or other places with large compounds. We do not deliver to P.O. boxes.
Refunds and exchanges must be made at the initial store of purchase within 7 days of purchase with original receipt. For online exchanges and refunds, please email email@example.com
or call +65 6732 0663 for further assistance. Products with manufacturing or formulation defects may be exchanged within 6 months of purchase with original receipt, in accordance with Singapore’s lemon law.
Our stores in Singapore:
- ION Orchard (2 Orchard Turn, #B2-39)
- Paragon (290 Orchard Road, #B1-24)
- Plaza Singapura (68 Orchard Road, #01-65)
- Raffles City (252 North Bridge Road, #01-40)
- Takashimaya (391 Orchard Road, Basement 1)
- Tampines Mall (4 Tampines Central 5, #01-31A
- Vivocity (1 Harbourfront Walk, #01-10)
- Westgate (3 Gateway Drive, #01-15)
We will only accept exchange of products that were purchased from the above listed L’OCCITANE Singapore stores directly, or from our official website, which excludes all duty-free stores. L’OCCITANE Singapore reserves the right to modify its exchange and return policies at any time, without notice.
We at L'OCCITANE Singapore Pte Ltd (“L’OCCITANE SG”) respect the privacy and confidentiality of personal data in our possession or under our control. We have implemented policies and practices to safeguard the collection, use, disclosure, storage and other processing of personal data provided to us.
This External Data Protection Notice (“Notice”) explains how we collect, use, disclose, process and retain your personal data you provide to us. Personal data (as defined in the Personal Data Protection Act 2012 of Singapore (“PDPA”)) refers to “data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which the organisation has or is likely to have access.”
Understand more about our External data privacy notice here.
LIMITATION OF LIABILITY
Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall L’OCCITANE or any of its affiliates, employees, directors, officers, agents, vendors or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use our website, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of L’OCCITANE has been advised of or should have known of the possibility of such damages. Subject to the foregoing, in no event will L’OCCITANE be liable for any damages in excess of the fees paid by you in connection with your use of our website during the six-month period preceding the date on which the claim arose.
All copyrights, trademarks, trade dress, other intellectual property and materials, including page headers, images, text, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials on our Website (collectively, the IP) are owned, controlled or licensed by L’OCCITANE, one of its affiliates or by third parties who have licensed their materials to L’OCCITANE and are protected by Singapore and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only; provided, however, that you (1) retain all copyright, trademark or other proprietary designations contained on all IP; (2) do not modify or alter the IP in any way; and (3) do not provide or make available the IP to any third party in a commercial manner. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of our Website or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP, our Website or any related software. All software used on our Website is the property of L’OCCITANE or its suppliers and protected by Singapore and international copyright laws. The IP and software on our Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the IP on our Website is strictly prohibited. The compilation (meaning the collection, arrangement, and assembly) of all IP on our Website is the exclusive property of L’OCCITANE and is also protected by Singapore and international copyright laws.
The trademark and service mark L’OCCITANE, the loccitane.com.sg domain name and all other graphics, logos, page headers, button icons, scripts, and service names included in or made available through any of our Website are trademarks or trade dress or otherwise the exclusive property of L’OCCITANE in Singapore and other countries/regions.
L’OCCITANE welcomes feedback on your experience with our merchandise. We will publish on our Website both positive and negative comments, so long as the comments, reviews or testimonials (collectively, Testimonials) are accurate, constructive and not misleading. If you submit Testimonials that we do not publish on our Website, our customer service department may contact you in order to improve our product quality and service. We also reserve the right to edit all Testimonials for length, spelling, grammar, or for any other reason in our sole discretion so long as the meaning of the Testimonial is not materially altered. By submitting a Testimonial to L’OCCITANE, you hereby grant to L’OCCITANE the unrestricted right to use your Testimonial in perpetuity, through any and all media formats and media channels now known or hereinafter developed, without compensation, and to identify the source of the Testimonial by indicating your first name, last initial, city and/or state. Thank you for taking the time to share your thoughts with other L’OCCITANE customers.