INTRODUCTION

These are the terms and conditions (Sales Terms) that apply when you purchase products on our website from L'OCCITANE Singapore Pte Ltd (hereon referred to as L'OCCITANE). By placing an order for merchandise through sg.loccitane.com, L’OCCITANE microsites, mobile sites, or mobile applications (collectively our Website), you accept these Sale Terms and agree to be bound by them. This Terms and Condition shall be governed by the laws of Singapore. Any dispute which may arise under these Terms and Conditions shall be under the exclusive jurisdiction of the Courts of Singapore. We may change the Sale Terms from time to time. By continuing to use our Website after we post any of such changes, you accept the Sale Terms, as modified. If you have any questions about the Sale Terms or any aspect of your order, please contact our Customer Service department by sending us a message through the Contact Us tab that is accessible via the CUSTOMER SERVICE link on our Website or call +65 6732 0663.

 

MY L'OCCITANE MEMBERSHIP

My L’Occitane membership program is available at all L’Occitane Singapore boutiques and official online store(https://sg.loccitane.com), except for Duty Free Stores(DFS) and Airport stores.

Every customer can only sign up for one membership card, which will be identified by unique mobile phone number.

Membership card and privileges are non-transferrable.

Membership program runs by a 12-month cycle from 1 Apr of a year to 31 Mar of the following year.

Simply spend a minimum of S$100 nett in a single receipt at any of our boutiques island-wide and/or official online store to qualify for Club membership

Simply make 2 valued transactions within 12-month period before Club membership expiry to have status renewed in next calendar year starting Apr1. Members who do not achieve required number of transactions will lose the membership status.

Simply spend S$500 nett in one or more receipt(s) at any of our boutiques island-wide and/or official online store within one calendar year starting 1 Apr, to qualify to be upgraded to Gold membership in the next calendar year starting 1 Apr.

Simply spend S$500 nett in one or more receipt(s) at any of our boutiques island-wide and/or official online within 12-month period before Gold member status expiry to have status renewed in next calendar year starting 1 Apr. Members who do not achieve required spend will be renewed as Club member status instead.

For spend on Singapore official online store to be taken into consideration in the accumulated points or spend for upgrade, purchases need to be done on online account linked to membership, which uses email address as the unique identifier.

Welcome voucher will be sent via SMS after membership confirmation, and can only be used during your next store visit with a required minimum nett spend, at all L’Occitane Singapore boutiques except Singapore official online store and non-participating stores as outlined in clause 1. Not applicable for use in conjunction with member’s birthday discount.

Birthday discount is only applicable for use on regular priced items for a one-time purchase during member’s birthday month, at all L’Occitane Singapore boutiques, except Singapore official online store and non-participating stores as outlined in clause 1. Not applicable for use in conjunction with Welcome Voucher and Event discounts, including Double Bonus Points program.

Birthday discount will only be extended if member’s DOB is updated in member’s profile before birthday month.

Points accumulated will be valid for use until 31 March in the same year or following year, whichever is nearer to date. Points can only be redeemed at L’Occitane Singapore boutiques, except Singapore official online store and non-participating stores as outlined in clause 1.

Opt-in for SMS communications is required in order to receive your membership privileges.

L’OCCITANE Singapore reserves the final right to alter the terms & conditions without prior notice. In the event of any dispute, the decision of L’OCCITANE Singapore Pte Ltd shall remain final.

You may terminate your My L’Occitane membership after giving written notice of your intent to withdraw. You may be expelled if there has been any misrepresentation or any other abuse on your account, or Loccitane reasonably believe that you have been reselling its products, or if you fail to comply with L’Occitane’s policies, procedures, or any applicable law, conduct yourself in a threatening or abusive manner to L’Occitane’s personnel, or willfully damage L’Occitane’s property. You may be denied service or expelled from membership for any reason allowed by applicable law, including causing a loss to L’Occitane or violating any terms of membership. If you are expelled, you may not be allowed to apply for another account, and such decision will be at L’Occitane’s sole discretion.

 

ORDER ACCEPTANCE AND BILLING

Orders are subject to verification and acceptance before shipping. All billing information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Sale Terms and may result in cancellation of your order. Prior to accepting an order, L’OCCITANE reserves the right to request additional information from you to verify your identity and validate the billing information to process your order.

We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud prevention department. If your order is cancelled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. L’OCCITANE may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction.

By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s).

L’OCCITANE reserves the right in its sole discretion to limit the quantity of items purchased per person, per household, per email address, per IP address or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing, email, IP and/or shipping address. We will notify you should such limits be applied.

L’OCCITANE reserves the right to deny any order for any reason, including, but not limited to, the following situations:

Error in Shipping Information

You are responsible for providing sufficient and accurate shipping address (including street address, block and unit number, or postal code). L’OCCITANE will not be responsible for undelivered goods as a result of error in the information you provided.

Merchandise Shipping Delay or Unavailability

If an item of merchandise is delayed or becomes unavailable, or if there is an error on our Website relating to the order (for example, an error relating to the price or description of merchandise), L’OCCITANE may cancel the order. If this occurs we will contact you so you are aware.

Reshipping Of Merchandise

The merchandise sold on our Website is intended for personal use only, not for resale. Any suspected resale of our merchandise for personal or business profit is strictly prohibited. We will not accept and reserve the right to cancel orders that appear to be for resale purposes. Any orders found to have characteristics of reselling, such as large quantities, frequent orders, orders by dealers or resellers or the use of freight forwarding, may be cancelled in the sole discretion of L’OCCITANE, and L’OCCITANE shall have the right to cancel all subsequent orders from any such customers. For purposes of this Agreement, reselling shall be defined as purchasing or intending to purchase any merchandise from L’OCCITANE for the purpose of engaging in a commercial sale of that same merchandise with a third party.

 

SHIPPING POLICY

Online purchases made through our official store (https://sg.loccitane.com) are eligible for standard home delivery at a cost of $8 per order.

Purchase will be delivered within three (3) to seven (7) business days from the processing day of the customer's order. Orders will be processed within one(1) business day. 

Customer must ensure that there is someone at home to receive the delivery any time between 10am to 6pm.

The delivery personnel will call or SMS the customer shortly before arrival.

We deliver to all locations in Singapore except embassies, LTA, ICA, NTU, NUS, Singapore Poly, Military, Shipyard, Cargo Complex, Airline House, Alps Ave, Jurong Island, Sentosa Island, or other places with large compounds. We do not deliver to P.O. boxes.

 

RETURN POLICY

Refunds and exchanges must be made at the initial store of purchase within 7 days of purchase with original receipt. For online exchanges & refunds, please email info@loccitane.com.sg or call 63199663 for further assistance. Products with manufacturing or formulation defects may be exchanged within 6 months of purchase with original receipt, in accordance with Singapore’s lemon law. All sales items are strictly non-exchangeable or non-refundable.

Our stores in Singapore:

• Vivocity (1 Harbourfront Walk, #01-10)
• ION Orchard (2 Orchard Turn, #B2-39)
• Raffles City (252 North Bridge Road, #01-40)
• Takashimaya (391 Orchard Road, Basement 1)
• Paragon (290 Orchard Road, #B1-24)
• Plaza Singapura (68 Orchard Road, #01-65)
• Westgate (3 Gateway Drive, #01-15)
• Tampines Mall (4 Tampines Central 5, #01-31A)

We will only accept exchange of products that were purchased from the above listed L’OCCITANE Singapore stores directly, which excludes all duty-free stores. L’OCCITANE Singapore reserves the right to modify its exchange and return policies at any time, without notice.

MISSING ITEM FROM ORDER

In the rare circumstance that your product is missing from your order, please email to customer service on the day of delivery and we will be happy to assist.

PRIVACY

We at L'Occitane Singapore Pte Ltd (“L’Occitane SG”) respect the privacy and confidentiality of personal data in our possession or under our control. We have implemented policies and practices to safeguard the collection, use, disclosure, storage and other processing of personal data provided to us.

This External Data Protection Notice (“Notice”) explains how we collect, use, disclose, process and retain your personal data you provide to us. Personal data (as defined in the Personal Data Protection Act 2012 of Singapore (“PDPA”)) refers to “data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which the organisation has or is likely to have access.”

Understand more about our External data privacy notice here.

 

LIMITATION OF LIABILITY

Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall L’OCCITANE or any of its affiliates, employees, directors, officers, agents, vendors or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use our website, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of L’OCCITANE has been advised of or should have known of the possibility of such damages. Subject to the foregoing, in no event will L’OCCITANE be liable for any damages in excess of the fees paid by you in connection with your use of our website during the six-month period preceding the date on which the claim arose.

 

INTELLECTUAL PROPERTY

All copyrights, trademarks, trade dress, other intellectual property and materials, including page headers, images, text, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials on our Website (collectively, the IP) are owned, controlled or licensed by L’OCCITANE, one of its affiliates or by third parties who have licensed their materials to L’OCCITANE and are protected by Singapore and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only; provided, however, that you (1) retain all copyright, trademark or other proprietary designations contained on all IP; (2) do not modify or alter the IP in any way; and (3) do not provide or make available the IP to any third party in a commercial manner. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of our Website or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP, our Website or any related software.

All software used on our Website is the property of L’OCCITANE or its suppliers and protected by Singapore and international copyright laws. The IP and software on our Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the IP on our Website is strictly prohibited. The compilation (meaning the collection, arrangement, and assembly) of all IP on our Website is the exclusive property of L’OCCITANE and is also protected by Singapore and international copyright laws.

The trademark and service mark L’OCCITANE, the loccitane.com.sg domain name and all other graphics, logos, page headers, button icons, scripts, and service names included in or made available through any of our Website are trademarks or trade dress or otherwise the exclusive property of L’OCCITANE in Singapore and other countries/regions.

 

PRODUCT TESTIMONIALS

L’OCCITANE welcomes feedback on your experience with our merchandise. We will publish on our Website both positive and negative comments, so long as the comments, reviews or testimonials (collectively, Testimonials) are accurate, constructive and not misleading. If you submit Testimonials that we do not publish on our Website, our customer service department may contact you in order to improve our product quality and service. We also reserve the right to edit all Testimonials for length, spelling, grammar, or for any other reason in our sole discretion so long as the meaning of the Testimonial is not materially altered. By submitting a Testimonial to L’ OCCITANE, you hereby grant to L’OCCITANE the unrestricted right to use your Testimonial in perpetuity, through any and all media formats and media channels now known or hereinafter developed, without compensation, and to identify the source of the Testimonial by indicating your first name, last initial, city and/or state. Thank you for taking the time to share your thoughts with other L’OCCITANE customers.

L'OCCITANE EXTERNAL DATA PRIVACY NOTICE

L’Occitane Singapore Pte Ltd
 
We at L’Occitane Singapore Pte Ltd (“L’Occitane SG”) respect the privacy and confidentiality of personal data in our possession or under our control. We have implemented policies and practices to safeguard the collection, use, disclosure, storage and other processing of personal data provided to us.
 
This External Data Protection Notice (“Notice”) explains how we collect, use, disclose, process and retain your personal data you provide to us. Personal data (as defined in the Personal Data Protection Act 2012 of Singapore (“PDPA”)) refers to “data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which the organisation has or is likely to have access.”
 

Types of Personal Data We Collect and Process

We may collect and process the following types of personal data about you when you engage with us:

• -your personal details such as your name, your gender, your address, your location, your date of birth, your mobile number and your email address
• -your facial and follicle condition
• -your purchases and orders
• -your online browsing activities on our website/s
• -your interests, preferences, feedback and survey responses;
• -your payment card details such as the card holder’s name, credit/debit card no. and card expiry date.
• -our correspondence and communications with L’Occitane
• -for job applicants:
  • -your educational and professional qualifications
  • -your professional and work experience
  • -your medical and health information

 
Our Website is not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide personal information through our Website. We do not knowingly collect information from children under 18 without parental consent.
 
This list is not exhaustive and, in specific circumstances, we may need to collect additional data for the purposes set out in this Notice. Some of the above personal data is collected directly, for example - setting up of membership account on-line account, on our websites. We may also collect personal data from our third party partners who have your consent to pass your details to us, or from publicly available sources.
 
Our Purpose(s) for Processing Personal Data About You
We process the personal data we have collected about you for one or more of the following purposes:

• -for processing transaction sales (including payment), manage your membership (if you become a member), and any other services provided by the company.
• -direct market to you, with your consent
• -to analyze our services and product offerings to you, and your preferences and needs
• -for your participation in promotions, and contests
• -for conducting of market research and focus groups
• -for product returns and exchanges
• -for customer care and membership account management, including communications received from you
• -for monitoring of visitors to our offices
• -to process job applications, recruitment and selection
• -to pass information about you to our agents, associates, subsidiaries or partners to carry out services for us, with your consent
• -to carry out our obligations arising from any contracts entered into between you and us.
• -to comply with legal obligations and regulatory requirements
• -to store/host/back-up your information, for disaster recovery or otherwise, in Singapore, Hong Kong, Geneva or in Western Europe

 

Who We Disclose Personal Data About You To

We disclose some of the personal data we have collected about you to the following parties or organisations outside L’Occitane in order to fulfill our services to you:

• Banks, Payment card processing companies
• IT/Technical Support
• Our related corporations in Singapore, Hong Kong, Geneva or Western Europe
• Freight/Courier service providers
• Business Process Outsourcing (BPO) service providers
• Recruitment Agencies / Headhunters (for job applicants)

 
In addition to the above, where required to do so by law, we will disclose personal data about you to the relevant authorities or to law enforcement agencies.
We may also share some of your personal data, after they are anonymised, with third parties for research purposes in order to improve our products and services to you.
 
How We Manage the Collection, Use, Disclosure and Storage of Your Personal Data
 
Obtaining Consent
Where we collect personal data directly from you, we will notify you of the purposes for which we are collecting it and obtain your express consent to us collecting, using and disclosing it for those purposes. We will not collect more personal data than is necessary for the stated purpose.
 
When you voluntarily provide personal data to us for a purpose and it is reasonable that you do so, we may assume that you have deemed to have given us your consent to us collecting, using and disclosing your personal data for that purpose (e.g. when you provide your CV to us when responding to a job advertisement).
 
Under certain circumstances, we may collect, use and/or disclose personal data about you without your consent (e.g. to comply with our statutory obligations or where personal data is publicly available).
 
Third-Party Consent
Where you engage us for our services on behalf of another individual, you must obtain consent from that individual in order for us to collect, use or disclose his/her personal data.
 
Withdrawal of Consent
Where your consent has been obtained, you may withdraw that consent at any time by giving us reasonable advance notice of your withdrawal. We will notify you of the likely consequences of your withdrawal of consent, e.g. without your personal contact information we may not be able to inform you of future updates or that the quality of our service may be impacted.
 
You may withdraw your consent by sending an email or letter to us, or through the membership withdrawal process (please contact us for more details at DPO.singapore@loccitane.com.
 
Cookie, Google Analytics and Other Data Collection Technologies
When you visit our website or use our mobile applications], we collect certain Transaction Information by automated means, using technologies such as cookies, pixel tags, browser analysis tools, server logs and web beacons.
For example, when you visit our website, we place cookies on your computer. Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow us to recognize you when you return. They also help us provide a customized experience and enable us to detect certain kinds of fraud. In many cases, you can manage cookie preferences and opt-out of having cookies and other data collection technologies used by adjusting the settings on your browser. All browsers are different, so visit the “help” section of your browser to learn about cookie preferences and other privacy settings that may be available.
We collect many different types of information from cookies and other technologies. For example, we may collect information from the device you use to access our website, your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. Our server logs also record the IP address assigned to the device you use to connect to the Internet. An IP address is a unique number that devices use to identify and communicate with each other on the Internet. We may also collect information about the website you were visiting before you came to L’Occitane SG and the website you visit after you leave our site.
In many cases, the information we collect using cookies and other tools is only used in a non-identifiable way, without any reference to personal data. For example, we use information we collect about all website users to optimize our websites and to understand website traffic patterns.
In some cases, we do associate the information we collect using cookies and other technology with your personal data. This Notice applies to the information when we associate it with your personal data.

Google Analytics
Another third party vendor used by L’Occitane SG is Google Analytics. For information on how Google Analytics uses data please visit “How Google uses data when you use our partners sites or apps”, located at www.google.com/policies/privacy/partners/.]
 
Tracking of User Activity
If and where we do track your activity, we will document this in our Data Inventory, and disclose such activity in this Data Protection Notice.
 
Behavioural Re-marketing
Where we use remarketing and behavioral targeting tools such as Google Analytics when advertising on third party web sites to you after you have visited our website, we, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to our website.
You can opt out of these re-marketing services by visiting the web site of the relevant third party vendor(s), where applicable.
 
Location Information
If you give us the permission via your mobile device, we may use and store information about your location. We use this information to provide features of our services in order to improve and customize our services.
You can enable or disable location services through your mobile device settings at any time when you use our services.

 

How do we handle access and correction requests of personal data?
You may write in to us to find out what personal data we hold about you and how we have been using or disclosing your personal data over the past one year. When you make any such request, we may need to verify your identity (e.g. by checking your legal identification document).
We will try to respond to your request as soon as reasonably possible or within 30 days, as stipulated period in the PDPA from our receipt of your request. If we are unable to do so within the stipulated period, we will let you know and give you an estimate of how much longer we require. We may charge a reasonable fee for processing your request and we will let you know the amount of the fee before you incur it.
You may also ask us to correct an error or omission in the personal data we hold about you. We will correct the personal data as soon as practicable, or within 30 days or any response period prescribed by law, unless we are satisfied on reasonable grounds that a correction should not be made.
 
How do we ensure accuracy of your personal data?
We take reasonable precautions and make reasonable verification checks to ensure that your personal data is reasonably accurate, complete and up-to-date.
From time to time, we may do a verification exercise for you to update us on any changes to the personal data we hold about you. If we are in an ongoing relationship with you (such as being our Member), it is important that you update us if there are any changes in the personal data we hold about you (such as a change in your home address).

How do we protect your personal data?
Our Infomation Security Policy governs how we protect personal data. We make reasonable security arrangements to protect personal data about you that is in our possession or under our control to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
All of L’Occitane SG’s employees (including part-timers and interns) will take reasonable and appropriate measures to maintain the confidentiality and integrity of your personal data and will only share your data with authorised persons on a 'need to know' basis.
Relating to credit card payments: The Payment Card Industry Data Security Standard (PCI DSS), which is managed by the PCI Security Standards Council (founded by American Express, Discover Financial Services, JCB, MasterCard Worldwide, and Visa International). The PCI DSS is a multifaceted international security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures with a view to achieving ongoing development, enhancement, storage, dissemination and implementation of high security standards for account data protection. For more details please refer to: https://www.pcisecuritystandards.org/
We ensure that the entities that process personal data on our behalf will be bound by contracts that require them to provide sufficient guarantees in respect of the technical and organisational security measures governing the processing to be carried out and to take reasonable steps ensure compliance with those measures.
How can you protect your data?
In L’Occitane SG we do not practice asking for your credit card details via email.
For your membership log-in password, please keep it private, anyone who knows your password may access your account with or without your knowledge.

What do we do when we retain your personal data?
We have a Document Retention Policy that spells out when we must cease to retain personal data and that requires documents and personal data to be destroyed (paper documents) or deleted (electronic documents and data stored in databases) securely. Certain retention periods are based on statutory or regulatory requirements.
We will not retain any documents containing personal data about you as soon as it is reasonable to assume that the purpose for which we collected that personal data is no longer being served by retention of it and retention is no longer necessary for legal or business purposes.
 
What do we do if we do transfer your personal data?
If there is a need for us to transfer personal data about you to a country or territory outside Singapore, we will ensure that the recipient organisation will be obliged to provide a standard of protection to such transferred data that is comparable to the protection it receives under Singapore law.

 
What happens if we make changes to this Notice? [1] 
This Privacy Policy is subject to change. Please review it periodically. Any changes to this Policy will become effective when we post the revised Policy on our Website. Your use of our Website following these changes means that you accept the revised Policy.
 
Contacting Us

If you have any questions about our collection, use, and/or disclosure of personal data about you; feedback regarding this Notice, or any complaint you have relating to how we collect, use, disclose and store personal data about you, you may contact our Data Protection Officer(s) at (DPO.singapore@loccitane.com)
 
Any query or complaint should include, at least, the following details:

• Your full name and contact information
• A brief description of your query or complaint

---

 [1]This Privacy Policy is subject to change. Please review it periodically. Any changes to this Policy will become effective when we post the revised Policy on our Website. Your use of our Website following these changes means that you accept the revised Policy.